At Kramer & Co., Inc., we want you to have a satisfying shopping experience. For
your convenience, the following payment options are available: American
Express, Visa, Mastercard, and Discover. Prior to shipment, all items
are packaged in Kramer & Co., Inc.'s
signature gift packaging. As soon as you place your order using our
easy-to-navigate system, we immediately begin processing it. Because it
is immediate, canceling your order is not an option. Most orders are
processed and leave our facility in as little as two business days. If
for some reason you change your mind after placing an order, we welcome
you to take advantage of our 10-day return policy, detailed below.
Shipping We
use the most reputable shipping companies to deliver your purchase in a
timely manner. We deliver to street addresses in the continental United
States, Hawaii, and Alaska using private carriers. We use United States
Postal Services (USPS) for APO/FPO and P.O. Box destinations.
Security/Insurance Protection
When
your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
UPS Standard (2-5 Business Days) Under $500
$9.95
UPS Standard (2-5 Business Days) Over $500
Free
In-Store Pickup
Free
Deliveries to Alaska and Hawaii require additional time in transit.
Questions
For product inquiries or help using the KramerJewelers.com website, please call
(800) 440-3117.
Cancellations & Returns Returns are easy. We want you to be perfectly satisfied with your purchase. If you are
not satisfied for any reason, you can return the product through the
mail for a refund or replacement.
You will need the original order number. Log into your account by clicking on the "My Account"
button. Find your order by order date or order number and select it.
Then select "Click here for printable copy of your invoice".
Please make note of why the item is being returned. You can simply write this on the invoice you include inside the package.
The item(s) must be returned in its original condition and packaging with all accompanying tags, manuals and accessories.
Package the item securely so as to avoid damage during
shipping. If you are returning an item of significant value, we
recommend that you insure it against loss or damage.
All manufacturers' warranties are in effect.
Send the package to:
Kramer & Co, Inc., 785
Washington St., Canton, MA 02021
